Student Support Services

Center for Career Development Office of Disability Services
Counseling Services Office of Intercultural Affairs
Financial Aid Study Abroad
Health Services Writing and Tutoring Resources
Information Technology

Center for Career Development
The Center for Career Development engages students to become active participants in devel- oping and implementing their career plans and graduate/professional school pursuits. From freshman and sophomore students who are exploring majors or gathering information about potential careers, to juniors and seniors looking for experience and planning to transition into the world of work or graduate school, the Center for Career Development provides students with resources and guidance to prepare for life beyond Lebanon Valley College.

Our key programs, events, and resources help students to:
  • Explore possibilities and gather information through a computer-assisted guidance program, and online resources designed to connect majors with careers;
  • Connect with others through networking events and alumni mentoring programs;
  • Build a professional profile within the LVC Handshake system to access jobs and internships, register for job fairs and career/graduate school events, schedule on campus interviews, and store re´sume´s, cover letters, and other important documents to the job search;
  • Gain experience through work, internships, volunteer/community service, and by participating in campus organizations; and,
  • Plan for graduate school and/or transition to the world of work by constructing strong
  • re´sume´s, convincing cover letters or personal statements, and demonstrating effective
  • presentation skills for interviews.
The center offers individual career counseling appointments, drop-in hours, and quality resources and services to help students explore options and be active participants in their job search.

Located in the Lebegern Learning Commons on the lower level of Mund, the Center for Career Development may be reached by calling ext. 6560 or emailing career-development@lvc.edu. Office hours are 8 a.m.–4:30 p.m., Monday to Friday.

Internships
Students in most academic departments may spend one or more semesters in a practical field experience through an internship program. A faculty advisor will meet regularly with the student intern during the field experience and provide guidance in making the transition from the classroom to the workplace. Supervisors in the sponsoring corporations, schools, or agencies will evaluate the interns and give feedback to the faculty advisor.

In most majors, for every 45 hours a student works at a site during the semester or summer period, one credit hour would be granted; e.g., three credits would equal 135 hours during the 15-week period, or a little fewer than 10 hours per week. Only 1–12 credit hours of internship may be taken during any one semester. A student may use a maximum of 12 credit hours of internship to meet graduation requirements. Most students must have junior or senior standing to be eligible for academic credit for internships. Applications are available in the Registrar’s Office, but students should also check with their department about additional procedures and application needs.

The Center for Career Development regularly posts internship opportunities to the LVC Handshake system and maintains links to other internship resources through their office web page. Two area job and internship fairs (in November and February), in addition to several on-campus recruiting events, are conducted annually to acquaint students with opportunities for gaining experience. The office regularly assists students with securing job shadowing opportunities for exposure to work experiences across a variety of industries, professions, and settings. In addition, students are invited to consult with the Center staff on internship planning and making the most of that experience. Visit the Center for Career Development for information on these events and resources.

Counseling Services
The Office of Counseling Services assists students in learning to cope with personal and academic issues through individual, group, and couples counseling. These free and confidential services help students become more effective, self-directed individuals, with the skills needed to cope with personal problems that impact their academic and social lives. Students can seek short-term therapy for issues ranging from homesickness and relationship problems, to more complex concerns such as depression, anxiety, and sexual assault. We offer daily one-on-one Peer Helper services (5050@lvc.edu), and have a consulting psychiatrist and consulting certified addictions counselor come on campus for more specialized treatment when needed. Outreach/education programs are offered periodically throughout the academic year to raise awareness and educate the student body regarding common college issues such as eating disorders and alcohol and drug use.

Licensed counseling staff is available for appointments Monday to Friday (8 a.m.–4:30 p.m.) during the academic year only. Appointments can be arranged by contacting the Shroyer Health Center at ext. 6232, emailing counselingservices@lvc.edu, or walking in to make an appointment. We have daily walk-in times for urgent issues Monday through Friday (11 a.m.– 12 p.m.) where students have an opportunity to meet briefly with a clinician. We are located on the second floor of the Shroyer Health Center, on the corner of College and Sheridan avenues. Counseling services are only available to currently enrolled full-time students.

Students can also speak to LVC’s Title IX Advocates, their academic advisors, the College chaplain, the Center for Disability Resources, the Office of Career Development, the Office of Intercultural Affairs, residential life staff, and the associate dean of student affairs about personal and/or advising concerns. For mental health emergencies after hours, please call 911 or the Public Safety Office at 717-867-6111.

Financial Aid
The Financial Aid Office administers various scholarship, grant, loan, and employment programs for which students may apply. Staff members are available to counsel students and their families regarding the financial aid application process, eligibility criteria, and the numerous types of awards funded by the institution, federal and state governments, and other outside sources. Additional information can be found at www.lvc.edu/financial-aid.
The following requirements are associated with receipt of financial aid:

1. Students must complete the financial aid application process as designated by the LVC Financial Aid Office.
2. Students must be enrolled full time (a minimum of 12 credits per semester) in order to be considered for LVC grants and scholarships, Supplemental Educational Opportunity Grant (SEOG), Perkins Loan, and Federal Work Study. Students must be enrolled at least half-time (a minimum of six credits per semester) in order to be considered for PHEAA State Grant, Federal Direct Stafford and PLUS Loans (parent and graduate students). Students who are enrolled less than half time may be considered for Pell Grant and private alternative loans.
3. In order to remain eligible for all types of federal, state, and institutional aid, students must maintain Satisfactory Academic Progress (SAP). Full-time students enrolled in the fall, spring, or summers semesters (also known as payment periods) must earn a minimum of 24 new credits at the end of two semesters. In addition, students must achieve minimum cumulative grade point averages appropriate to progress toward their degree, and they must complete coursework at a regular and sustained pace. The full SAP policy, in- cluding the qualitative and quantitative requirements, is at www.lvc.edu/financial-aid/academic-progress.aspx and a hard copy is available in the Fi- nancial Aid Office. Finally, full- and part-time students must earn a minimum of 67.0% of total credits attempted.
? A full-time student who earns fewer than 12 credits in his/her first semester will be placed on “Financial Aid Warning.” The student remains eligible for financial aid during the warning semester, but with a specified number of credits to be earned in the second semester to reach the minimum of 24 credits in two semesters. Failure to meet this requirement will result in “Financial Aid Suspension,” which means the loss of all financial aid for the subsequent semester. Students will always receive a warning semester before being placed on “Financial Aid Suspension.”
? Part-time students have a lesser credit requirement and are entitled to the same warning semester as indicated above for full-time students:
o Three-quarter time students (9–11 credits) must earn a minimum of nine credits per semester/18 credits in two semesters.
o Half-time students (6–8 credits) must complete a minimum of six credits per se- mester/12 credits in two semesters.
4. LVC grant and scholarships may be received for a maximum of eight semesters or until the first undergraduate degree is earned, whichever comes first.
5. Students receiving awards in excess of $100 from outside sources must report them to the Financial Aid Office. The College reserves the right to adjust the student’s award package in accordance with federal, state, and institutional policies.
Health Services
The staff of the Office of Health Services is available to support the medical needs of all full-time undergraduate students, full-time physical therapy graduate students, and to provide emergency medical care for the College community. The Shroyer Health Center is staffed during the fall and spring semesters with one full time and one part time registered nurse. Monday to Friday, 8 a.m.–5 p.m.

Annville Family Medicine practitioners are on call for medical emergencies from 5 p.m.–8 a.m., Monday to Friday, and during the weekend. To contact them when the health center is closed, call public safety at ext. 6111, the College Center at ext. 6161, or contact a Resident Assistant or residential life area coordinator.
Annville Family Medicine (AFM) practitioners see students during scheduled clinic hours, at Shroyer on Monday to Friday, 1–3 p.m. Appointments must be made Monday to Friday through the nursing staff at least one hour prior to the scheduled hours. If a student sees the AFM practitioners, is referred to another physician or facility (Urgent Care/MedExpress/ER), or needs a lab test, the costs must be paid by the student or by the student’s insurance.
Health services are available to currently enrolled full-time undergraduate students and full-time physical therapy graduate students. Health services are available on a case-by-case basis only for emergency situations to part-time undergraduate and part-time graduate students.

Medical Records
All students are required to have a health record completed by their family physician as a requirement to be officially registered for classes and to participate in intercollegiate athletics. Immunization information must be complete and immunizations up-to-date in order for health records to be considered complete. All health records are confidential and only health center staff has access to them.

General Health Care
Treatment for common problems (e.g., respiratory tract infection, gastrointestinal symptoms, and accident-related injuries; management of chronic illnesses such as diabetes and asthma in cooperation with the student’s physician) are provided. Routine diagnostic procedures are also available (e.g., tests for strep throat, urinary tract infection, mononucleosis, and pregnancy). If you need a service that the health center does not provide, the staff will assist you in coordinating health services specific to your needs in cooperation with your insurance company.

Medications
Some medications needed by the student are supplied by the health center at no charge. Medications not stocked at the health center that are prescribed by the College physicians or an off-campus physician are the financial responsibility of the student. The health center is not financially responsible for medications prescribed by an off-campus physician or for medication that the student may have been taking prior to attending the College.

Allergy Injections
We are unable to provide allergy injections. Please check with your doctor for other resources for this service, or another plan of care for your allergies.

Gynecological Services
Routine gynecological exams are available at the health center by appointment only and by calling ext. 6232. The student is responsible for the laboratory charge of the PAP test.

Class Excuses
Excuses for missed classes due to illness are not provided by the health center. Students must speak directly to their instructors.

Fees
There is no charge for visits to the health center. However, students are financially responsible for appointments with the Annville Family Medicine practitioners on campus as well as at the AFM office, prescriptions (not available at the health center), x-rays, laboratory tests, and referrals to off-campus facilities or consultations that are not covered by insurance.

Health Insurance
All full-time students are responsible for carrying health insurance coverage and for submitting a Medical History Form to health services. If you do not currently have health care coverage, you can find a number of plans available for purchase at www.ehealthinsurance.com/health-insurance-companies or through the Affordable Care Act (ACA) Health Insurance Marketplace. Note that the College does not recommend any health insurance company or plan.

Student-athletes must have health insurance coverage that does not exclude intercollegiate sports in order to participate in intercollegiate sports.

All full-time and part-time international students are automatically enrolled in and required to purchase the International Injury & Sickness Insurance. Please refer to the International Student handbook for further details.

Accident Insurance
For non-athletic accidental injuries, the College provides all full-time undergraduate students and full-time physical therapy graduate students with a $5,000 excess accident insurance plan that may reimburse eligible deductibles, co-pays, etc. required by your primary health insur- ance plan.

 Transportation
For emergencies, the local ambulance service (911) will be called. Students are responsible for the transportation to off-campus medical appointments and non-emergent trips to the hospital. For non-emergent transport to the hospital or urgent care when a student is unable to find a ride, a voucher system for taxi service is available. To access this service, students should contact the health services staff at the Shroyer Health Center, Monday to Friday, 8 a.m.–5 p.m., when the College is in session; after hours and weekends, contact residential life or public safety staff.

Information Technology

Campus Network and Servers
A high-speed data network connects all campus buildings, including the library, academic and administrative facilities, and residence halls. Wireless access to the campus network is also available in all buildings and residence halls, and many locations outdoors. The servers on campus provide users with access to electronic mail, statistical analysis (SPSS), eLearning software (Canvas), quantitative software (Mathematica), administrative information, library and other databases, compilers, shared laser printers, and Internet resources.

Students may forward their LVC email to a non-LVC email service at their own risk. The College neither guarantees nor takes responsibility for the delivery, security, or privacy of email messages once they leave the LVC network or LVC-hosted services.

Student Technology Centers and Labs
Computer labs for general student use can be found in the following locations:
  • Bishop Library: Computers throughout the building (Windows)
  • Neidig-Garber Science Center: Physics Computer Lab (Windows)
  • Lynch: Lynch Technology Center, Room 177 (Windows and Macintosh)
  • Mund: Center for Writing and Tutoring Resources (Windows)
  • Mund: Mund Technology Center (Windows and Macintosh)
  • Mund: Tech Nook (Windows)
  • Yuhas Commons: Computer Kiosks (Windows)
Printers are provided in many of the locations above. Other computers are available for students in the departments of biology, business, chemistry, education, math, music, physics, and psychology.

LVC Student Print Policy
LVC students are allotted 1,500 pages per student per semester for printing in computer labs and public areas. All pages after the initial 1,500 pages will cost seven cents per page and may be purchased in increments of 500 at a cost of $35. Additionally, unused pages from the fall semester may be carried over to the spring semester and summer terms. On August 15 of each year, the unused allotted pages will be forfeited. There will be no refunds for any unused pages.

Personal Computer Software
The College has adopted Microsoft® Office as the campus standard for Windows and Mac-
intosh. Students use WebMail for access to electronic mail. For help with this software, call the Information Technology Solutions Center during business hours at 867-6072 or a lab assistant in the Lynch Technology Center at 867-6067.

Computer Support and Purchases
The Information Technology Solutions Center in Lynch is available to report problems with College-owned computer equipment and to obtain assistance with supported software. During the academic year, the solutions center is staffed from 8 a.m.–8:00 p.m., Monday through Thursday and 8 a.m.–4:30 pm on Fridays (summer hours end at 4 p.m.). Call 867-6072 during business hours. After hours, send an email message to solutions@lvc.edu and someone will respond the next business day. Students are eligible to receive discounts on computers, print- ers, and software. Visit www.lvc.edu/technology or call the Information Technology Solu- tions Center at 867-6072 during business hours for information regarding how to order.

The Office of Disability Services
The Center for Disability Resources (CDR) provides persons with disabilities equal access to Lebanon Valley College programs, services, and activities. We have a welcoming environment that supports the understanding and acceptance of persons with disabilities throughout the College community, and provide reasonable and appropriate accommodations. The Center for Disability Resources affirms the right of persons with disabilities to obtain access in a manner promoting dignity and independence.

Procedure to Request Services
Students with documented disabilities, who need to receive accommodations, initiate the process with the Center for Disability Resources by identifying as a student with a disability, providing appropriate documentation, and requesting the relevant accommodations.
• The student registers with the Center for Disability Resources. Students may complete a registration form in the CDR office or register online through the CDR website.
• The student provides documentation of disability.
• The student schedules a collaborative intake with the director of disability resources to
discuss and determine the need for academic accommodations.
• If the student is eligible for accommodations, an agreement is signed between the director
of disability resources and the student.
• An accommodation letter is issued to the student for the semester.
• Students share the letter and discuss the accommodations with individual course professors.
Documentation Guidelines
Documentation of a disability may include: medical records; psycho-educational assessment reports; school records that specify the impact the disability has on physical, perceptual, cognitive, and behavioral activities; and/or past records of accommodations and services. A Disability Documentation Form is provided to assist students in obtaining appropriate documentation. Students may also present evaluation reports and other related documentation in lieu of using the Disability Documentation Form; however, documentation other than the CDR form must be typed on the provider’s letterhead.
Documentation must include the following:
• A diagnostic statement identifying the disability,
• A description of the current functional impact of the disability,
• Recommendations for accommodations and/or services currently in use or that were successful in the past,
• A description of the diagnostic criteria and assessments used to determine the disability,
• The credentials of the diagnosing professional(s), and
• The diagnosing professional’s signature and date of evaluation.

The Center for Disability Resources Documentation Forms are available in the CDR office and online.

Student Rights and Responsibilities
Students with disabilities have the right to:
• Expect all disability-related information to be treated confidentially,
• Receive appropriate accommodations in a timely manner, and
• Meet privately with faculty to discuss necessary accommodations.

Students with disabilities have the responsibility to:
• Provide appropriate documentation of the disability,
• Deliver accommodation letters and make an appointment with the instructor to facilitate accommodations,
• Initiate requests for specific accommodations in a timely manner,
• Follow procedures to receive appropriate accommodations,
• Notify the director of disability resources immediately when an accommodation is not being provided completely or correctly,
• Notify the director of disability resources when an accommodation is no longer needed, and
• Develop self-advocacy skills and communicate specific needs for accommodations.

In addition to submitting the required exam schedule card, students may also schedule examinations online.

Exam Procedures
Examination accommodations are provided to eligible students with disabilities. These accommodations will be noted on the student’s letter of accommodation. Students who are eligible for exam accommodations must follow these procedures in order to utilize the testing facility:

Eligible students will:
• Complete and submit an exam schedule card to the Center for Disability Resources (CDR) within one week of receiving the accommodation letter. This exam schedule card is used to schedule students to complete exams in the testing facility and to request exams from faculty.
• List only the classes and exams that will be completed in the CDR testing facility.
• Schedule exams to be completed between 8 a.m.–4 p.m., Monday through Friday.
• Notify the CDR of any changes to the scheduled exams.

Testing Facility Rules:
• Students cannot miss a class to take an exam for another class.
• When extra time is permitted, students must take the exam within the testing window—the same time as other students are taking the exam with additional time permitted immediately before or after the regularly scheduled exam period. Students may only complete exams outside the regularly scheduled time if there is a scheduling conflict such as back-to-back classes, the office is closed (evening/Saturday classes), or with professor permission due to extenuating circumstances.
• Professors have the right to administer a different test, if students are taking an exam outside the regular class period.
• Electronic devices, purses, bags, and other personal items are not permitted in the testing facility.
• Once students have begun an exam, he/she may not leave the testing area until finished.
• With professor permission, exams may be split to be administered over multiple testing sessions.
• All examinations must conclude by 4 p.m. daily.
• The CDR testing facility is under video surveillance and monitored during all examinations.
In addition to submitting the required exam schedule card, students may also schedule examinations online.

Note-Taker Procedures
Students who are eligible for course notes as a reasonable accommodation will have this designation on the accommodation letter. Students must request a note-taker using the online note-taker request form, which notifies the Center for Disability Resources that a note-taker is being requested for a specific course. Once a request is received, the Center for Disability Resources will email the faculty member asking him/her to seek a volunteer note-taker for the course.

Priority Registration
Priority registration occurs on the first day of the registration period. Eligibility for priority registration is determined on a case-by-case basis during the initial interview between a student with a documented disability and the director of disability resources and is based on the need for this accommodation.

Concussion Return-to-Learn Policy
The College currently offers “provisional or temporary” accommodations for individuals who have impairments that are short-term in nature—generally six months or fewer (such as a broken arm or concussion). Such accommodations are accessed by the Center for Disability Resources in collaboration with medical professionals (i.e. athletic trainers, physical therapists, and physicians) and are based on supporting documentation and recommendations.

The College’s Attendance Policy holds that regular attendance at all courses is essential to academic success, and it is the student’s responsibility to attend class and to be accountable for all work missed in the event of being absent from class. Individual faculty members determine specific class attendance policies.

When deemed necessary, adjustments and accommodations are outlined in a letter from the Center for Disability Resources as “Temporary Academic Accommodations” and students are responsible to communicate the necessary accommodations to individual professors. Temporary accommodations may be provided for physical and cognitive rest. The student is responsible for any work missed and arrangements for make-up work must be in co- operation with course professors. During this process, students are encouraged to speak with each professor to determine course specific requirements that may be postponed or excused (i.e. postponed exams, extra time for project/assignment completion, reduced reading assignments). Students are also responsible for meeting with the director of disability resources on a weekly basis during the usage of temporary accommodations.

When the concussed student experiences prolonged cognitive difficulties and symptoms beyond the 2nd week post-injury, the student should consider implications that may hinder the successful completion of coursework. Students are encouraged to meet with his or her academic advisor and the assistant dean of academic success to consider options if coursework missed becomes too onerous to make up.

The Center for Disability Resources can be reached at 717-867-6028.

The Office of Intercultural Affairs
The Office of Intercultural Affairs & Inclusive Programs (OIA) provides leadership and direction for the development of educational, cultural, and social programs that enhance intercultural understanding of the Lebanon Valley community while fostering the College’s mission to develop students who think critically and creatively across boundaries; who solve complex problems; who communicate effectively; and who value differences among human beings.

The Office of Intercultural Affairs & Inclusive Programs facilitates a wide range of activities that promote and foster an appreciation of peoples, cultures, and perspectives. The OIA partners with student organizations, academic departments, administrative offices, and community groups to educate the Lebanon Valley community on the importance of diversity based on race, ethnicity, gender, sexual orientation, socio-economic status, physical and mental ability, religion, culture, and age.

Programs provided by the office can be found at www.lvc.edu/intercultural-affairs or by contacting the director at ext. 6235.

Mosaic Mentor Program
The Mosaic Mentor Program is a student leadership program that assists the Office of Intercultural Affairs and the College in creating a positive, supportive, and welcoming environment for incoming and transfer students from African/African American, Latino, Asian, and Native American (ALANA) descent, the Lebanon Valley Educational Partnership (LVEP), Milton Hershey Students (MHS), international countries, and LGBTQ+ identifying students.
Mentors are expected to participate in leadership training prior to the start of the year, provide peer activities during the year, and assist the Intercultural Affairs and Admission offices with ALANA student recruitment initiatives.

Social Justice Institute
During winter break, the Office of Intercultural Affairs sponsors a three-day intensive leadership training on social justice. Featuring modules focused on the theoretical concepts of social justice, the institute includes an overnight trip to an urban center where students conduct ser- vice at various social justice and non-profit agencies. After completion of the institute, participants are invited to join The Pallas Society, a campus-based honor society for social justice.

The Pallas Society
The Pallas Society is a campus based honor society established at LVC on April 19, 2009. It seeks to affirm as well as promote openness and inclusiveness among all people. The Pallas Society is a network of students, institute faculty, and staff at LVC who exemplify inclusive excellence by fostering an environment of advocacy, support, and awareness within the realms of social justice. Furthermore, in the spirit of the Pallas Society’s commitment to these ideals, inductees into this honor society must demonstrate significant achievement as well as commitment to serving as examples and advocates of leadership, civic agency, equity and inclusion.

Bridge Program
The Bridge Program is a two-day, pre-orientation program geared at providing incoming ALANA (African American, Latino, Asian, and Native American) and multiracial students with a jump-start on college life. The program combines peer mentoring, residential living, academic success, and leadership development to assist students in making a successful transition to college and the LVC community.

Women’s Services and Gender Resource Center (WSGRC)
The Women’s Services and Gender Resource Center recognizes that college-aged women face more than just academic issues, including issues of an emotional, developmental, spiritual, and physical nature. The goal of the center is to provide a place where all genders are informed, healthy, empowered, and safe by providing a supportive atmosphere that advocates for the elimination of inequities based on gender. The WSGRC is located at 118 College Avenue.

Center for Global Education
LVC offers a variety of exciting semester-long and short-term study-abroad programs. All programs ensure a cultural immersion experience for students, with several programs offering a language-enhancement opportunity. All courses offered fulfill LVC credits. LVC programs are located in Argentina, Australia, China, Dominican Republic, England, France, Germany, Greece, Northern Ireland, Italy, New Zealand, and Spain. Look for new sites to be offered during future semesters.

Students wanting to study off campus but wishing to remain within the United States can choose internship programs in Philadelphia and Washington, D.C.

With a few exceptions, students attending one of the LVC semester-long programs keep all financial aid and scholarships. Further information is available at the Center for Global Education Office in the Center for Global Education, at ext. 6076, or via email at russell@lvc.edu.
An integral part of the Academic Success Program, the Center for Writing and Tutoring Resources is a free service for all undergraduate students at Lebanon Valley College. Peer Tutors, successful students themselves, are dedicated to helping students understand course material and study more effectively. Tutors help students identify problem areas and explore solutions. Available in most subject areas, Peer Tutors assist students one-on-one, in small groups, called Study Pods or in larger groups for exam review sessions. This offers students the opportunity to improve their academic performance and to succeed. Peer Tutors are committed to providing exceptional service in a professional and timely manner. Once a student submits a tutor request, a Peer Tutor will contact the student, usually within 48 hours. For more information about the Center for Writing and Tutoring Resources, please visit www.lvc.edu/peer-tutoring/index.aspx or contact the coordinator of the Center for Writing and Tutoring Resources at peertutoring@lvc.edu.

To help students achieve success in writing, there are also writing tutors available in most subject areas. Tutors are available during drop-in hours, Monday through Thursday, 6–10 p.m., or by individual appointment.
Appointments are recommended at least 48 hours in advance. You can make an appointment by filling out an online tutor request at www.lvc.edu/writing-center. All of the writing tutors must meet a G.P.A. requirement, submit an approved writing sample, and provide two references. After they are hired, tutors participate in ongoing training sessions focusing on writing strategies, communication skills, and the tutoring process.